New Client Check In

Welcome to Litchfield Veterinary Hospital, we provide exceptional medical and surgical services -  delivered with courtesy and respect!

What to expect

As a new client of our animal hospital in Litchfield you can expect our full attention to your pets needs.  

When you arrive for your appointment, you will be greeted warmly, and we will escort you into an exam room after checking in your pet.  One of our veterinary technicians will ask  questions about your pet's current condition, medical history, and reason for your visit, gathering information for the doctor.

One of our doctors will then examine your pet, ask you further questions and may recommend diagnostic tests if needed.  Your pet's doctor will then discuss possible diagnosis and a treatment plan as needed.  Our veterinary technician will likely return to provide you with helpful pet care information, review  take home instructions and/or medications, and answer any questions you may have.  This is a great time to ask questions.  Our veterinary team wants to make sure you are completely comfortable with the information the doctor has provided.  Our receptionists will process your payment and schedule any needed follow-up appointments.

Patient Medical Records

In keeping with our mission to practice exceptional medicine and surgery tailored to our patient’s individual needs, we do require that medical records be sent to us at least 24 hours in advance of the scheduled appointment.  This will help ensure the best treatment for your pet.  Our receptionists will be more than happy to assist in obtaining your pet’s records from your previous veterinarian.

Medical Appointment Cancellation / No Show Policy

Effective August 1^st, 2022, Litchfield Veterinary Hospital will require a $75.00 New Patient Deposit payable by credit or debit card to schedule an appointment.  This deposit is credited to your account and will be applied toward your pet’s hospital visit.

Our goal is to provide the highest quality of care in a timely manner and we schedule appointments in order to provide each patient with the individual attention they deserve.  While we strongly encourage our clients to keep their appointments, we understand there may be circumstances when you may not be able to keep it.  In the event of a cancellation, the New Patient Deposit is refundable provided Litchfield Veterinary Hospital has received notification no later than 24 hours in advance of your scheduled appointment time.  The New Patient Deposit is Non-Refundable for any cancellation made in less than 24 hours from the scheduled time or in the event an appointment is missed without any notification. 

Litchfield Veterinary Hospital Client Code of Conduct

At Litchfield Veterinary Hospital, we believe a caring, healing environment is a shared responsibility among our team members and visitors.  Our team is committed to treating you with courtesy, respect and professionalism.

For this reason, we will not tolerate the following:

• Verbal abuse, malicious or harmful statements about others, profanity or disrespect directed and at a person or pet
• Any form of harassment
• Discriminatory comments and/or actions
• Intimidation tactics and/or threats
• Allowing your pet to intimidate or threaten another person or pet
• Suspicion of being under the influence of alcohol or behavior-altering drugs

Failure to support this safe and inclusive environment may result in:

• Being asked to leave our facility
• The discontinuation of the patient/provider relationship

If you would like to make an appointment, you can assist us to expedite your check-in by submitting this form.

Thank you for choosing us, we are excited to meet you and your pet!