Appointment Policy 

We operate primarily by appointment, to allow ample time for all patient examinations and scheduled ultrasound, xray, dental  and surgical procedures.
Emergency and urgent cases shall always receive top priority, which is why an occasional appointment delay is inevitable.  Our doctors make a sincere attempt to see each client on time.

For your convenience, we will admit pets that need to be seen urgently if no appointments are available.  This means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours.  Our doctors can examine your pet in between scheduled appointments, and then give you a call to discuss the diagnosis and medical care plan.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit and cash. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

We make every effort to have our patients feel comfortable during visits, but some may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons we recommend that you restrain your pet.  We would like to see all animals placed on a leash or in a carrier before entering the waiting room.  If you are in need of borrowing of a leash or carrier, a team member can assist you.