At Litchfield Veterinary Hospital the health and well-being of our clients, patients and staff is a priority.
During this time, we wanted to keep you informed as to the steps we are taking to ensure the well-being of our clients and team.
UPDATE March 23, 2020
Our hospital is open and the entire Litchfield Veterinary Hospital team is ready to help your pets and to answer any questions you may have. The health and well being of your pet continues to be our priority.
What types of appointments are we seeing?
At this time we are continuing to see patients for the following:
- Urgent Care and Medical Problems
- Emergency Care - during office hours
- Puppy and Kitten Vaccination series
- Rabies and Leptospirosis Vaccine Updates
- Medical Progress Exams
- Surgical Rechecks
Curbside Service: We apologize for any inconvenience this may cause, but have implemented this policy to keep everyone safe.
In an effort to provide social distancing and limit the transmission of COVID-19, we are minimizing the traffic flow through our facility to our staff, clients will not be allowed to enter at this time.This includes the following:
- Upon arrival, please call our office at 860-567-1622. A receptionist will speak with you and guide you
- Your pet will be brought in by a technician and examined by the doctor
- A doctor will call you to discuss the exam
- A technician will return your pet and review any medications for home care instructions
- A receptionist will then process your payment via phone or through a designated window
Medication or Supply Pick Up:
- Please call our office in advance to refill any prescription medication or supplies.
- Upon arrival, call the office to allow the receptionist to retrieve your supplies and be directed to the pick up window.
- Payment can be processed via phone or the pick up window
- If possible, please call our office in advance to allow our staff to prepare for your pet’s emergency.
- You will be given instructions via the phone so that you know how to proceed once you arrive.
- If you are unable to call our facility in advance, you must call upon arrival. 860-567-1622
Please call with any questions or concerns and our team will provide guidance to ensure your pet receives the best possible care.
March 17, 2020
At this time our business is open and we are seeing patients as usual. We are closely monitoring the recommendations from the Connecticut Veterinary Medical Association (CVMA), American Veterinary Medical Association (AVMA) and the Governor. As new information is available we will keep you informed.
- Our team has reviewed and is following guidelines outlined in our Hospital Safety Protocol regarding Infectious Disease. At this time there is no evidence that suggests COVID-19 is transmissible to companion animals. Our safety protocols are in place to decrease the potential spread of disease from person to person.
- Our hospital normally adheres to a regimented cleaning and disinfection protocol but during this time we have implemented additional guidelines to ensure our facility is thoroughly cleaned throughout the day. We are extra vigilant in areas of higher traffic and spaces that are shared by our clients, such as the waiting room, exam rooms, and bathrooms.
- If you are sick, experiencing symptoms of communicable disease such as a cold or flu, have traveled overseas or suspect you have been exposed to COVID-19, please refrain from visiting our facility at this time. If your pet needs medical attention, please call our office or arrange for another person to transport your pet. Our team has been advised to stay home if they are experiencing illness.
- Per the AVMA guidelines, If you are positive for COVID-19, and your pet needs medical attention, please contact us and/or your public health official to determine the best course of action to provide your pet with needed care while minimizing the risk of transmitting COVID-19 to other people.
- If you are considered an “at risk” individual due to underlying medical issues or age group and choose to refrain from entering the building, our team can meet you in the parking lot to deliver your pets medication, food or bring your pet inside for medical care. You can also consider having another person bring your pet in. Our team will call you with any questions and to discuss your pets visit if you are not present.
- At this time we are not allowing any personal items to be left with your pet during hospital stay.
- The coffee and tea station located in our waiting room will be closed temporarily.
- Please understand if we don’t offer to shake hands, or give hugs at this time. When possible we will exercise a safe distance protocol of 6 ft.
- We are offering all clients the option of waiting in the car and having a team member bring patients in for examinations or deliver food and/or prescriptions to the parking lot. Our online pharmacy will ship medications directly to your home. We ask that you call our office when you arrive and a team member will assist you.
Visit our online pharmacy to have your pet’s medication delivered
We appreciate your patience and support as we implement these changes for the health and well-being of our team and our clients. We will continue to provide exceptional medical care to our patients in a fear-free and safe environment.
Please call our team if you have any questions or concerns at 860-567-1622
American Veterinary Medical Association (AVMA) : https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19
Connecticut Veterinary Medical Association (CVMA) : https://ctvet.org/